Shipping Policy

At Shopovexa, we are committed to delivering your orders safely, quickly, and reliably across Pakistan.

Delivery Coverage

We deliver orders to most cities and areas across Pakistan through trusted courier partners, including Leopards Courier and TCS.

Some remote or restricted areas may have limited delivery availability depending on the courier service.

Delivery Time

• Major Cities: 2–4 working days

• Other Cities & Areas: 3–5 working days

• Remote Areas: 4–7 working days

Delivery times are estimated and may vary due to courier delays, weather conditions, public holidays, unforeseen circumstances, or incomplete address/contact information.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

From time to time, Shopovexa may offer free shipping promotions on selected products or orders.

Order Processing

Orders are generally processed and dispatched within 1–2 working days after the order is confirmed.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

Once your order has been dispatched, you may receive a tracking number through SMS, WhatsApp, or other available communication channels.

Order Tracking

Once your order is dispatched, you can track it using the tracking information provided by Shopovexa or the relevant courier service.

Our courier partners may include:

• Leopards Courier

• TCS

• Other reliable courier services when required

Cash on Delivery

Cash on Delivery (COD) is available on eligible orders across Pakistan.

Customers are required to pay the full order amount to the courier representative at the time of delivery.

Please make sure your phone number and delivery address are correct when placing your order.

Failed Delivery

If the courier is unable to deliver your order because of:

• Incorrect or incomplete address

• Customer being unavailable

• Customer refusing to receive the order

• Customer not responding to courier calls

the parcel may be returned to Shopovexa.

Additional shipping or re-delivery charges may apply for orders that need to be sent again.

Delayed or Lost Shipments

While we work with reliable courier companies, occasional delays may occur due to circumstances outside our control.

If your parcel is significantly delayed or appears to be lost, please contact our customer support team. We will coordinate with the courier company and assist you in resolving the issue.

Damaged Packages

If your package appears visibly damaged at the time of delivery, please notify the courier representative immediately and contact Shopovexa as soon as possible.

Where necessary, we may request photographs or videos of the package and product to investigate the issue.

Contact Us

If you have any questions regarding your order or shipment, please contact Shopovexa Customer Support through the contact details provided on our website.

Shopovexa
Delivering quality products to customers across Pakistan.